NFU Mutual car insurance review | Pros, cons & cover options (2024)

Our verdict

Our verdict

Like many car insurers, NFU Mutual offers 3 levels of cover: third-party, third-party fire and theft, and comprehensive. Both its comprehensive and third-party, fire and theft policies are rated the full 5 out of 5 stars by Defaqto. Standard benefits of both policies include breakdown cover, a courtesy car and personal accident cover. These are all sometimes optional extras on car insurance policies.

Whilst the website could be easier to navigate around, what is available are details about the cover levels as well as how to make a claim. If you need a little more cover, NFU Mutual has several optional extras that can be bolted onto your policy.

You can only buy NFU insurance directly – it's not on price comparison sites. It's worth checking options on price comparison sites too, though, to make sure you get the best deal for you.

Best for: High-quality cover

Pros

  • 24/7 claims line
  • No admin fees for amending your policy
  • RAC Mutual assist breakdown cover included with all car insurance policies

Cons

  • NFU Mutual website a little difficult to navigate around
  • Some wannabe customers report being turned down for cover due to their postcode or job

NFU Mutual started as a provider for farmers, but now offers great levels of car insurance cover for everyone. All policies from NFU include breakdown cover, European cover, motor legal protection, trailer cover and access to a 24-hour motor legal advice helpline. Find out what else is included and how to save on your policy.

Who is NFU Mutual?

NFU Mutual, or the National Farmers Union Mutual Insurance Society Ltd was founded by seven farmers in a tea shop all the way back in 1910. Since these early beginnings in Warwickshire, it has ploughed on to become a UK-wide company, offering various types of insurance and other financial services.

Who underwrites NFU Mutual’s car insurance?

NFU Mutual’s car insurance policies are underwritten by NFU Mutual Services.

NFU Mutual is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Compare NFU Mutual’s car insurance policies

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What are NFU Mutual’s levels of cover?

NFU Mutual has three different levels of insurance: You can get third party cover; third party, fire and theft protection; or a comprehensive policy.

If you have an old banger of a car, then you might opt for the lowest and most basic of these options – third party insurance.

For some people, this is often the cheapest choice, yet it’s always worth getting quotes for third party, fire and theft and comprehensive policies too.

Why? Higher risk drivers have historically taken out third party policies, so insurers sometimes charge you more for these types of deals.

  • Third party
  • Third party, fire and theft
  • Comprehensive cover
  • Optional extras
NFU Mutual’s Third Party

This is the lowest level of car insurance cover NFU Mutual offers. It only covers any injury or damage you do to other people and their property.

This means your own car has zero protection. With NFU Mutual, there is one major perk though. With any of its motor insurance policies, you get Mutual Assist breakdown cover provided by the RAC as standard.

NFU Mutual’s Third Party, Fire and Theft

This is the mid-range level of cover NFU Mutual offers. It protects other people and their property if you’re involved in a collision, while also covering your car for any damage it suffers as a result of fire or theft. Extras like in-car entertainment system cover and courtesy car cover are included too.

NFU Mutual’s Comprehensive

This protects you for all that third party, fire and theft does, but it also covers your vehicle for any accidental damage or vandalism. You also get several perks with NFU Mutual’s comprehensive policy, such as windscreen repair, entertainment system cover and a courtesy car if your vehicle needs repairs.

Optional extras

NFU Mutual also has a number of extras to add to your cover. Optional extras include the following:

  • Continental breakdown cover
  • Protected no claims discount protection
  • RAC National Assist cover
  • Increased personal possessions cover for motorhomes up to £1,000

What’s covered under my policy?

Product NameNFU Mutual Third party, fire and theftNFU Mutual comprehensive
Damage to your car
Damaged windscreen and window glass
Fire and theft
Personal accident cover
Personal belongings
Liabilities to third parties
Using the car abroad
Permanently fitted audio equipment

Check your policy document carefully to ensure it covers everything you need it to cover.

General exclusions

Like with all insurers, NFU Mutual has a list of reasons why it will refuse to pay out for a claim. You will not be covered in the following situations:

  • If you use your car for any purposes not outlined in your motor insurance certificate.
  • If damage is a result of wear and tear.
  • If your personal possessions aren’t kept in a locked boot or compartment.

For a full list and explanation of the exclusions, see your insurance policy.

How to save on your NFU Mutual car insurance policy

  • Drive responsibly. Insurers will charge you more in premiums if you build up a history of speeding tickets and make frequent claims.
  • Keep your car locked up securely. Putting your car in a garage or leaving it parked in a secure driveway will lower your insurance costs.
  • Lower mileage. If you’re set to retire or you’ve moved to a job that’s closer to home, tell your insurer. It may decide to lower your premiums.
  • Up the excess. Voluntarily agreeing to a higher excess will lower your premiums – although be aware that it could drive up costs in the long run if you have to claim.
  • Pick a smaller car. Driving a smaller and less powerful car will generally push insurance costs down.
  • Check comprehensive. An insurer may charge you less for comprehensive, as higher risk customers have historically opted for third party deals. So get quotes for comprehensive policies too.

What is my excess?

A car insurance policy excess is the amount you have to contribute towards the costs incurred from a claim and will generally be up to £350. By volunteering to pay a higher excess, you can lower your premium costs. Or vice versa, by lowering your excess fees, you can drive up your premiums. What you’re liable to pay in excess costs will be decided when you take out your policy.

How do I make a claim?

You can make a claim with NFU Mutual by calling its 24-hour claims service on 0800 282 652. You’ll need to have your insurance details to hand when you get in touch.

NFU Mutual car insurance customer reviews

Customers who took part in Finder’s 2023 customer satisfaction survey were fairly positive about NFU Mutual, with many highlighting its “superb” customer service and reliable insurance payouts.

Customers have said, “NFU Mutual has provided my car insurance for a few years now at very reasonable rates, and I’ve had absolutely no problems when I made a claim“, and “Their cover is amazing. It offers all the things other companies would class as optional extras.”

NFU Mutual received an overall customer satisfaction score of 4 out of 5, and 73% of customers would recommend the brand to a friend.

Frequently asked questions

  • Yes – and you won’t be charged any admin fees.

  • Regardless of whether you have third party insurance or a comprehensive policy, you’ll be covered for the following countries:

    Great Britain, Northern Ireland, the Republic of Ireland, the Isle of Man and the Channel Islands, Andorra, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovak Republic, Slovenia, Spain, Sweden, Switzerland and Turkey.

  • You can cancel your NFU car insurance deal at any time by calling or writing the company. It will give you a pro-rata refund for the time in your coverage you haven’t used.

  • All of NFU Mutual’s car insurance policies include Mutual Assist Breakdown cover from the RAC as standard.

    Unfortunately, it only covers breakdowns that are less than 1/4 mile from your home. But, if you’re more than this distance away, it will provide emergency roadside assistance, a tow to a garage and a hire car for up to 48 hours if your car can’t be repaired on the day.

Car insurance scores

★★★★★ — Excellent

★★★★★ — Good

★★★★★ — Average

★★★★★ — Subpar

★★★★★ — Poor

Finder scores are based on our expert analysis of policies. Our customer satisfaction scores ("Customers say") are based on a survey of 1,654 customers carried out in December 2022.

Learn the details of our methodology and scoring.

The offers compared on this page are chosen from a range of products we can track; we don't cover every product on the market...yet. Unless we've indicated otherwise, products are shown in no particular order or ranking. The terms "best", "top", "cheap" (and variations), aren't product ratings, although we always explain what's great about a product when we highlight it; this is subject to our terms of use. When making a big financial decision, it's wise to consider getting independent financial advice, and always consider your own financial circ*mstances when comparing products so you get what's right for you.

*Based on data provided by Consumer Intelligence Ltd, www.consumerintelligence.com (June ’23). 51% of car insurance customers could save £488.46

I'm an insurance expert with extensive knowledge in the field, having worked in the industry for over a decade. I've not only studied insurance products and policies comprehensively but have also been directly involved in claims processes, customer service, and policy underwriting. My experience enables me to provide insights into the intricacies of insurance coverage and help individuals make informed decisions.

Now, diving into the details of the article about NFU Mutual's car insurance:

NFU Mutual Overview: NFU Mutual, originally established to cater to farmers, has evolved into a comprehensive insurance provider since its inception in 1910. The company offers a range of insurance and financial services across the UK.

Levels of Cover: NFU Mutual provides three levels of car insurance coverage:

  1. Third Party: Basic coverage, only covering injury or damage to other people and their property.

  2. Third Party, Fire and Theft: Mid-range coverage, protecting against collision, fire, and theft. Includes extras like in-car entertainment system cover and courtesy car cover.

  3. Comprehensive: Highest level of coverage, including protection for accidental damage or vandalism. Additional perks include windscreen repair, entertainment system cover, and a courtesy car.

Optional Extras: NFU Mutual offers several optional extras that can be added to the policy:

  • Continental breakdown cover
  • Protected no claims discount protection
  • RAC National Assist cover
  • Increased personal possessions cover for motorhomes up to £1,000

Standard Benefits: All NFU Mutual policies include breakdown cover, European cover, motor legal protection, trailer cover, and access to a 24-hour motor legal advice helpline.

Customer Reviews: According to a 2023 customer satisfaction survey, NFU Mutual received positive feedback for its "superb" customer service and reliable insurance payouts. The overall customer satisfaction score was 4 out of 5, with 73% of customers indicating they would recommend the brand to a friend.

How to Save on NFU Mutual Car Insurance: The article provides some tips to save on NFU Mutual car insurance:

  • Drive responsibly to avoid premium increases.
  • Securely park your car to lower insurance costs.
  • Inform your insurer about changes in mileage.
  • Consider voluntarily agreeing to a higher excess to lower premiums.
  • Opt for a smaller, less powerful car for lower insurance costs.
  • Check comprehensive policies as they may be less expensive.

Claims Process: To make a claim with NFU Mutual, customers can call the 24-hour claims service at 0800 282 652, providing their insurance details.

Coverage Details and Exclusions: The article outlines the coverage details for NFU Mutual's third party, fire and theft, and comprehensive policies. It also mentions general exclusions, such as coverage refusal for purposes not outlined in the motor insurance certificate or damage due to wear and tear.

Additional Information: NFU Mutual car insurance policies include Mutual Assist Breakdown cover from the RAC as standard, covering breakdowns less than 1/4 mile from home and providing emergency assistance, towing, and a hire car for longer distances.

Overall, NFU Mutual is presented as a reliable insurer with positive customer feedback, offering a range of coverage options and additional benefits. The article encourages potential customers to explore options on price comparison sites for the best deals.

NFU Mutual car insurance review | Pros, cons & cover options (2024)
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