Sprint & T-Mobile Merger: Updates and What it Means for You (2024)

T-Mobile and Sprint have merged to create the leader in 5G. We’re on this journey because we believe it will be better for customers. Through the years, we’ve taken major strides to answer the needs of our customers and we won’t stop.

What does this mean for you?

There’s never been a better time to join T-Mobile.

What’s great is only getting better. We’ll continue our commitment to transforming wireless for good and offeringgreat dealsandplan benefitsthat put customers first.

Sprint customers, welcome to T-Mobile.

While we work on bringing everyone over to T-Mobile, Sprint customers can start enjoying T-Mobile Tuesdaysand our expanded 5G network. For now, they'll still access their account, manage their plan, and pay their billshere.

Qualifying plan and capable device required.

Got questions?

We’re sure you still have questions. You can find all the answers you need about the merger in ourFAQs.

Building a network for ALL.

Now that Sprint is part of T-Mobile, our networkis bigger and better than ever. We’ll continue to enhance our 5G network and together, we’ll build the best network around.

Capable device req'd; coverage not available in some areas. Some uses may require certain plan or feature; see T-Mobile.com.

Massive capacity.

Over the next six years, our capacity will increase 14x over what we have today.

15x faster.

Our network will be 8x faster than current LTE in just a few years, and 15x faster in the next six years.

99% with 5G.

We already have the largest 5G network, and within the next 6 years we’ll provide 5G to 99% of Americans.

Capable device required; coverage not available in some areas. Some uses may require certain plan or feature; see T-Mobile.com.

Sprint & T-Mobile Merger: Updates and What it Means for You (4)

Working to connect every student.

Since launching Project 10Million last year, we’ve been using the power of our biggest and best network ever to impact the lives of students and families by helping bridge the digital divide and supporting hybrid learning with free internet and mobile hotspots for 10 million eligible households.

Find out more

Available to 10 million eligible households over five years. During congestion, Project 10Million customers may notice speeds lower than other customers due to data prioritization. Video typically streams at DVD quality (480p).

Sprint & T-Mobile Merger: Updates and What it Means for You (5)

Sprint & T-Mobile Merger: Updates and What it Means for You (6)

Free unlimited service for first responder agencies.

Now that T-Mobile and Sprint have joined forces, we're delivering on our promise to use 5G for good.

Find out more

For state & local fire, police, and EMS agencies' first responder lines; eligibility verified. Video typically streams on smartphone/tablet at DVD quality (480p). Coverage not available in some areas and may be impacted by emergencies; check your response area. Capable device required for 5G; coverage not available in some areas. Some uses may require certain plan or feature; see T-Mobile.com.

Sprint & T-Mobile Merger: Updates and What it Means for You (8)

Sprint & T-Mobile Merger: Updates and What it Means for You (9)

T-Mobile MONEY goes further.

T-Mobile and Sprint customers can earn up to 50x the average U.S. checking account interest rate,* access over 55,000 no-fee ATMs, and get paid up to two days early**—all with no account fees.

Check it out

*Based on information provided by the FDIC as of 10/02/2020.
**Subject to description and timing of the employer payroll-based direct deposit, we typically make funds available the business day received, which may be up to 2 days earlier than scheduled.

Sprint & T-Mobile Merger: Updates and What it Means for You (10)

Take the next step.

Sprint & T-Mobile Merger: Updates and What it Means for You (11)

See deals on great devices.

Check them out

Sprint & T-Mobile Merger: Updates and What it Means for You (12)

Join T-Mobile.

Get started

Got questions?

Do T-Mobile customers need to do anything?

There's not a thing Sprint or T-Mobile customers need to do!

For now, all customers will stay with the same Sprint and T-Mobile network, stores, and service they've been using.
Need more info for Sprint customers?Details

Why have T-Mobile and Sprint merged?

We’ve united and are combining our resources to bring customers the connectivity, service, and value they deserve. We are taking things to an entirely new level! With the arrival of the new T-Mobile, consumers and businesses win—when it's more important than ever.

We're building a transformative nationwide 5G network that will drive innovation and connect every American. With T-Mobile's low-band, Sprint's mid-band, and other spectrum, we'll build the highest-capacity nationwide network in U.S. history. Check out our 5G details.

What will happen to the T-Mobile and Sprint brands?

Both brands will continue to exist and over time everything will evolve to T-Mobile.

Beginning August 2, both companies will begin unifying under the T-Mobile brand for the first time. While T-Mobile will emerge as the combined companies’ flagship brand in retail, web and advertising, Sprint customers will experience a slower transition, seeing the brands represented as a combined company in their direct communications and on the website when doing Sprint account maintenance. Account maintenance and management will not change for Sprint customers at this time!

What can new customers look forward to?

The new T-Mobile is here and it’s going to be amazing.

T-Mobile customers should expect everything the Un-carrier has ALWAYS stood for: treating customers right, the best value in wireless, and aggressive pricing.
With 14 times more total capacity in the next six years than T-Mobile would have had alone, we will have the highest capacity network in U.S. history.
- T-Mobile is committed to offering 5G access and the best rate plans at low prices, now and in the future, so all customers can reap the benefits of a supercharged Un-carrier network at a great value.
- And T-Mobile has committed to delivering the same or better rate plans for at least three years—that includes access to 5G, even for prepaid and Lifeline customers.
T-Mobile already has the largest and only 5G networkand we plan to offer 5G to 99% of the U.S. population in the next six years.
T-Mobile’s award-winning Team of Experts (TEX) model will continue to expand into every current and planned customer experience center.

Will there be any deals for new customers to switch to T-Mobile?

Yes! We have offers available when you switch to T-Mobile:

Check out our latest device offers on theDeals Page.If you're a Verizon or AT&T customer,switch to T-Mobileand we'llpay off your remaining device paymentsand/or service contracts with your previous carrier, up to $650 per line via trade-in credit and virtual prepaid card when you trade in your phone for a new one.

Is my rate plan changing?

No, we're not making any changes to your rate plan.

Over time, you will see additional benefits as we supercharge our network and honor our commitment to offer the same or betterrate plansto our customers.
You'll still get the benefits and award-winning customer service our customers have come to love.

Will current T-Mobile customers pay more?

T-Mobile has committed to delivering the same or better rate plans for at least three years—that includes access to 5G. Your whole family can continue using their smartphones the way they need without worrying about what you'll pay.

What will happen with Sprint and T-Mobile networks?

Strong, dependable network connectivity has never been more critical to customers or the country. As the two networks are combined, T-Mobile will deliver:

Massive Capacity! 14 times more capacity in the next six years than T-Mobile alone—which means it will be even better for streaming, gaming, downloading and more.
Crazy-fast speed!Customers will have access to average5G speeds up to eight times faster than current LTEin just a few years and15 times faster over the next six years.
Reaching nearly everyone!Within six years, T-Mobile will provide 5G to 99% of the U.S. population, including rural America.
Our goal is to create thebest network for ALL.

What will happen with Sprint and T-Mobile retail stores?

As T-Mobile emerges as the newly combined company’s flagship brand in retail, the majority of Sprint stores have been updated with T-Mobile branding and a fresh coat of magenta paint, and most T-Mobile branded stores can serve both Sprint and T-Mobile customers.With a few exceptions, ourstores and store employees can now serve Sprint and T-Mobile customers as well as T-Mobile customers. In these stores, Sprint and T-Mobile customers can walk in and the employees will be able to say, "Yes, we can help you!"

National retail stores like Best Buy and a small subset of retail stores in rural areas will continue to serve Sprint customers only.

Will I get access to the other carrier’s network now that you’re combined?

For now, customers will use two distinct networks, Sprint and T-Mobile.

Both Sprint and T-Mobile customers will continue to get great coverage, and over time the two networks will combine to create one supercharged network. Meanwhile, we’re working on ways to make it easy to migrate Sprint customers who wish to do so, stay tuned!